Overview
ALL SALES ARE FINAL. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will be assessed a 10% credit card and restocking fee. Shipping fees are non-refundable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@hotshotcustoms.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Order Cancellations
If you request a cancellation of your order prior to fulfillment, a refund will be issued to your card with a 10% credit card and restocking fee.
Shipping returns
To return your product, you should mail your product to:
Hot Shot Customs, LLC
P.O. Box 42
Brownsville, WI 53006
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and a 10% credit card and restocking fee will be deducted from your refund.
Need help?
Contact us at orders@hotshotcustomsc.com for questions related to refunds and returns.